Decisions · Layer 1
Should you use spiffs or rebates for channel incentives
Use a spiff for an immediate individual action. Use a rebate for a measured account or channel outcome. Choose the least complex control that protects the least reversible outcome.
Use a spiff for an immediate individual action. Use a rebate for a measured account or channel outcome. Choose the least complex control that protects the least reversible outcome.
## The decision boundary
This decision changes a member promise, ledger rule, operating owner, or evidence standard. It applies where eligibility, value, funding, timing, or service can change. The programme owner decides with finance, service, and control owners.
## The options
### Conservative control
Choose this when the normal event is easy to verify and value is limited. The cost is less flexibility for unusual cases.
### Measured flexibility
Choose this when value, identity, margin, or fulfilment varies by event. The cost is detection logic, review capacity, and false positives.
### Manual exception
Choose this when the event is rare and the consequence is hard to reverse. The cost is slower service and recorded judgement.
## What it costs you
The currency is liability, margin, member trust, engineering capacity, or operating control, depending on the decision. A 4 dollar spiff for 100 verified units costs 400 dollars. A 3 percent rebate on 18,000 dollars qualifying sales costs 540 dollars. These quantities are a hypothetical illustration of the decision arithmetic, not a market claim.
## How to decide
1. Name the behaviour or obligation the rule must control. 2. Identify the independent evidence that proves the event. 3. Price the member, operating, liability, and margin cost of each option. 4. Choose the least complex control that protects the least reversible outcome. 5. Set the evidence and owner that will trigger review.
## What breaks
The failure mode is a rule that measures its own success. The programme can issue value cleanly and still pay for the wrong event. Keep source evidence, eligibility, issuance, adjustment, settlement, and fulfilment separately observable. Change the recommendation when evidence shows the chosen rule no longer protects the stated outcome.